This online course will equip you with the skills, knowledge and techniques required to effectively handle difficult and aggressive behaviour and avoid these escalating into a potentially violent situation.

This online course will provide an opportunity to explore your own relationship to equality, diversity, equity and inclusion as well as the legislation underpinning anti-discriminatory practice. This training goes beyond legislation, to explore how you and your organisation can deliver inclusive services.

This online course provides an introduction to identifying the status of clients’ housing arrangements in the private and public rented sectors, and will help you identify associated rights for them to remain in properties if landlords seek possession.

This 1-day course will support you to recognise the principles and patterns of trauma.  Using a strengths-based structured framework, the course will explore ways to support recovery, avoid re-triggering, and promote resilience.