This one-day course aims to increase your confidence in dealing with potentially challenging or volatile situations and will equip you with a range of techniques and strategies that can be used to safely manage and de-escalate conflict and / or difficult situations.

The course is designed to explore a range of proactive, preventative, and reactive strategies that can be used in a variety of settings.  Areas covered include communication styles, active listening, incident progression awareness, H&S legislation, professional boundaries, lone working good practices, staff resilience and well-being.

This course will support you to:

• understand the link between fear and aggression: exploring the Cycle of Aggression
• develop an awareness of body language, non-verbal signs and consistent messages
• explore a range of proactive strategies, including professional boundaries, planning and information
• apply a range of preventive strategies, including calming techniques, observation skills and responses to warning signs
• identify a range of reactive strategies, including knowing when to withdraw, using emergency services, reporting, recording and record keeping
• understand the importance of staying safe: how the law underpins safe practice
• explore good practice issues: Supervision, risk assessment, teamwork, understanding the limits of role, lone working and self-care.

Who should attend?

Suitable for all frontline staff who face the possibility of aggression or violence in their workplace.

Level:  

Introductory

Duration: 

This course will be delivered over 1 day on 13 December 2022 via Zoom.