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Privacy Statement

BHT Training Privacy Statement

At BHT Training, we are committed to maintaining the trust and confidence of all of our customers, visitors to our web site and subscribers to our mailing list.

Here you’ll find information on how we treat data that we collect.

BHT Training Customers

When you purchase a training course from the BHT Training website, as part of the buying and selling process, we collect the personal information you give us such as your name, organisation, address and email address.

When you are booking on behalf of a colleague, we will collect some personal information relating to the ‘attendee’, this includes their name, job role, email address and any additional/ access requirements.

This information will be used to process your booking, keep you informed of any relevant information relating to your purchase and to ensure that we can provide the best service possible to customers attending our training courses.

With your permission, we may send you emails (newsletters and information) about our training service and courses, special offers and other updates.

Visitors to our Website

When someone visits www.bht-training.org.uk  we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.

We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it

Mailing List Sign Up

As part of the registration process for our mailing list, we collect personal information, including your name, email address, and preferences.

We use that information for a couple of reasons: to tell you about things you’ve asked us to tell you about, i.e. training news, upcoming courses and special offers; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t share our email lists with any other organisations or businesses.

We use a third party provider, MailChimp, to deliver our monthly training schedule, newsletter and details of forthcoming courses and special offers. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s Privacy Policy.

You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of our emails or by emailing BHT Training at training@bht.org.uk

BHT Training uses the Woocommerce plugin for our online e-commerce platform, allowing us to sell our products and services to you in a standardised and secure environment. Woocommerce is the most popular shopping cart plugin on the internet and powers over 39 million websites.

The BHT Training website uses SSL 128bit encryption throughout to ensure the highest security of customer information. The address of this site should display in your browser as starting with ‘https’ and display a green padlock.

Your data is stored on a MySQL database on a shared hosting server behind a firewall. We undertake periodic data-cleansing of customer details to ensure we only store the most relevant and up-to-date information.

Payment:

If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data.

Your credit card details are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your credit card information is deleted from the BHT Training database.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and Mastercard.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read:

WordPress Terms of Service

WordPress Privacy Statement

WooCommerce Use Terms

WooCommerce Privacy Policy

Stripe Terms of Service

Stripe Privacy Policy

What is SSL encryption?

Third Party Services

In general, the third-party providers used by BHT Training will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links & Social Media

This privacy statement does not cover the links within this site linking to other websites, i.e. Twitter.

Those sites are not governed by this Privacy Statement, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Keeping Your Personal Information Secure

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Access to Your Personal Information

You are entitled to access the personal information that we hold. Email your request to BHT Training at training@bht.org.uk

Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience.

In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser.

We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Changes to this Privacy Statement

We keep our privacy statement under regular review. This privacy statement was last updated on 26 April 2018.

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