In our work, it is essential that we are able to deal effectively and professionally with people who are difficult, aggressive and potentially violent.
Ensures you are able to:
- identify the factors that contribute to difficult behaviour
- apply strategies to prevent aggressive and potentially violent situations from developing
- identify techniques for defusing difficult or aggressive situations
Who should attend?
Suitable for all frontline staff who face the possibility of aggression or violence in their workplace.
I found the warning signs and strategies section very useful.