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Managing Difficult and Aggressive Situations

24 February @ 9.30am - 12.30pm

| £81 - £90

Details

Date:
24 February
Time:
9.30am - 12.30pm
Course Category:

Location

Brighton
United Kingdom

Trainer

Damian Fearns

Other

Duration
Half day (am)
Pricing
Standard: £90 Charity 2: £67.50 Charity 1: £45

In our work, it is essential that we are able to deal effectively and professionally with people who are difficult, aggressive and potentially violent.

Ensures you are able to:
  • identify the factors that contribute to difficult behaviour
  • apply strategies to prevent aggressive and potentially violent situations from developing
  • identify techniques for defusing difficult or aggressive situations
Who should attend?

Suitable for all frontline staff who face the possibility of aggression or violence in their workplace.

Level:

Introductory

I found the warning signs and strategies section very useful.

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