Hastings is unique along the South Coast, as the ‘full service’ version of Universal Credit is implemented from December 2016.
This one day course goes up a gear from the introductory course, and concentrates on emerging areas of difficulty that Universal Credit claimants and workers face. We will take a practical approach to problem solving, and this will be an opportunity for participants to share their experiences of Universal Credit in practice.
Ensures you are able to:
- understand the scope and impact of the ‘full service’ and share how it is evolving in Hastings
- understand how the qualifying conditions and gateway conditions affect different claimant groups
- appreciate how claimants on legacy benefits may be compelled to claim Universal Credit after a change of circumstances
- check Universal Credit calculations and identify errors and missing elements
- support clients through the online processes for the initiation and management of a claim, including negotiating the terms of the claimant commitment
- invoke the necessary protections for vulnerable people, including alternative payment arrangements
We will also look in detail at the feedback provided by other ‘full service’ or digital areas about their experiences, as this is proving extremely useful for areas are new to this version of Universal Credit.
Who should attend?
This is a more intermediate course and will be suitable for people who have already attended Universal Credit training and are reasonably familiar with the principles and terminology.
Anyone interested in this course who feels they are more of a ‘beginner’ is encouraged to attend the Universal Credit awareness training on 2nd February first.