BHT’s half day course will equip you with the skills, knowledge and techniques required to effectively handle difficult and aggressive behaviour and avoid these escalating into a potentially violent situation. You will learn how to manage your own response to situations of conflict and aggression, as well as learning how …read more

In our work with vulnerable adults and young people, professional boundaries are essential to providing a safe and responsible environment. We are often working on a deep level with clients and we have a responsibility to ensure that our help and support does not damage or alienate.  Working with difficult …read more

Equality, diversity and inclusion are central to services supporting clients from marginalised groups. This online course, delivered will provide an opportunity to explore your own relationships to equality and diversity as well as the legislation underpinning anti-discriminatory practice. Using a client-centred approach, we will explore equality and diversity in the …read more